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Tech journalist since the dark ages. Windows Secrets, LangaList newsletter, Windows Magazine (NetGuide, Home PC), Byte, Popular Computing, yadda yadda yadda. Google me, if it matters.

This feed is mostly personal interest; it's NOT my professional writing. There's tech here, yes, but also lots of general science and some politics and weird humor thrown in.

Thursday, April 14, 2011

Recover from an Adobe update failure

This weeks WindowsSecrets column begins:
Adobe Reader update fails, ruins setup

Reader Thomas Keating ran into an extreme example of the problems that can happen in trying to keep Adobe Reader up-to-date.

    * "I recently received notification of an Adobe Reader update (version 9. something). I attempted — unsuccessfully — to download and install it. When this happened three times, I went to the help page. It suggested uninstalling Adobe reader and reinstalling it. I uninstalled it and then tried to reinstall Adobe 10.

      "It downloads but won't install. It says, 'Windows installer not found.' I tried disabling my firewall — no luck. I tried System Restore, and it took me back three days — and it uninstalled Windows 7 SP1.

      "Can you help me?"

Adobe's updates can be a royal pain. For starters, they're really multipart updates, although it isn't obvious. When the main Adobe Reader files need to be updated, Reader/Acrobat browser add-ons or plug-ins often need to be updated, too. Many times, I've found that a full Reader update cycle involves three separate downloads and installations: one for the main files, one for Internet Explorer, and one for Firefox; on each PC you're updating. Grrr.

That's an annoyance, but all too often there can be more serious installation problems — such as yours, Thomas.

In the rest of the column, I explain what I do when --- not if; when --- an Adobe product tanks on me

Other topics:

  • Firefox 4 incompatible with RoboForm 6; and a workaround
  • MS's Malicious Software Removal Tool (MRT); there's more to MRT than meets the eye.
  • Do-it-all cleanup and tuneup tools

Full issue content:

Free content posted on April 14, 2011:

 
Paid content (voluntary contribution; you decide how much):

W2011-04-07-kid

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